As we move into 2018, the digital workplace will become more of a reality. We recently found, through the Dimension Data Digital Workplace Report 2017, that 25pc of organisations are already investing in workspace analytics tools, AR and micro-learning or training. In fact, just 12pc of enterprises have yet to make physical changes to their office environment in order to embrace digital transformation in the workplace.
In terms of enhancing well-established technology, I predict that web-based, real-time communications will become significantly easier, replacing the need for dedicated desktop programs.
Newer trends that are already emerging, yet less pronounced, include the use of voice-enabled virtual assistants around the office. These tools, which are increasingly present in our homes, will help employees save time, and focus more of their energies on tasks that matter. We also expect to see some exciting evolutions in the way office space is used, with IoT-enabled offices providing workers with a more productive environment, and beacon-enabled stores giving shoppers a more personalised experience. By taking a different approach to office space, organisations can also reduce some of the costs associated with physical workspaces, potentially opening up new revenue streams – with more creative use of space.
Experimentation with BYOA (bring your own app) – where users choose the tools they want to use rather than conform to IT-mandated tools – is also set to feature heavily in 2018. This will introduce a range of challenges and issues around security, as well as information management, but will offer benefits to companies that have a well-thought-out strategy.